Please submit a ticket with our service desk for customer or driver related issues.
Alternatively you may send an email to [email protected] or call 877-786-9339 (outside North America: +800-7866-3390) where your inquiry will be routed to the appropriate Expertise Center.
The Descartes 3G TMS Support Policy has been revised. Please review the new policy.
The Descartes Service Desk and Expertise Centers are a critical component to ensuring the success of our clients. Following ITIL principles, the Descartes portal helps our customers manage their service needs 24 hours a day, 365 days a year. It enables them to track the progress of reported issues and enhancement requests as well as access to a knowledge base to assist self-help.
Webpage Last updated: September 3, 2026
