{"id":4758,"date":"2026-02-23T13:51:11","date_gmt":"2026-02-23T13:51:11","guid":{"rendered":"https:\/\/3gtms.com\/unternehmen\/support\/"},"modified":"2026-09-10T07:49:35","modified_gmt":"2026-09-10T07:49:35","slug":"support","status":"publish","type":"page","link":"https:\/\/3gtms.com\/de\/unternehmen\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<section style=\"padding-top:var(--wp--preset--spacing--medium-large);padding-bottom:var(--wp--preset--spacing--large)\" class=\"section-container wp-block-bb-section-container\" >\n\t\t\t<div class=\"container\">\n\t\t\n\n<div style=\"max-width:740px;\" class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-ffc04557 wp-block-group-is-layout-constrained horizontal-alignment--center\">\n<h1 class=\"wp-block-heading has-text-align-center has-heading-2-font-size\">Willkommen im Support-Center<\/h1>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Bitte reichen Sie bei unserem Service Desk ein Ticket ein, wenn Sie Probleme im Zusammenhang mit Kunden oder Fahrern haben.<\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-56565b4b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-size-large\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/servicedesk.descartes.com\/support\/home\">Besuchen Sie den Descartes Service Desk<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-158cf44b wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--medium)\">\n<p class=\"has-text-align-center wp-block-paragraph\">Alternativ k\u00f6nnen Sie eine E-Mail an <a href=\"mailto:servicedesk@descartes.com\">servicedesk@descartes.com<\/a> senden oder <a href=\"tel: 877-786-9339\">die Nummer 877-786-9339 ( <\/a>au\u00dferhalb Nordamerikas: <a href=\"Tel.: +800-7866-3390\">+800-7866-3390<\/a>) anrufen, wo Ihre Anfrage an das zust\u00e4ndige Kompetenzzentrum weitergeleitet wird.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-l-blue-800-color has-alpha-channel-opacity has-l-blue-800-background-color has-background is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--medium-large);margin-bottom:var(--wp--preset--spacing--medium-large)\"\/>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Die Support-Richtlinie f\u00fcr Descartes 3G TMS wurde \u00fcberarbeitet. Bitte nehmen Sie die neue Richtlinie zur Kenntnis. <\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-56565b4b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-size-large\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/3gtms.com\/wp-content\/uploads\/2026\/09\/Descartes-3G-TMS-Support-Policy-v1.0.pdf\" target=\"_blank\" rel=\"noopener\">Support-Richtlinien anzeigen<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/section>\n\n<section style=\"padding-top:var(--wp--preset--spacing--medium-large);padding-bottom:var(--wp--preset--spacing--large)\" class=\"section-container wp-block-bb-section-container has-background has-l-blue-50-background-color\" >\n\t\t\t<div class=\"container\">\n\t\t\n\n<div style=\"max-width:740px;\" class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-ffc04557 wp-block-group-is-layout-constrained horizontal-alignment--center\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-158cf44b wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--medium)\">\n<p class=\"has-text-align-left wp-block-paragraph\">Der Descartes Service Desk und die Kompetenzzentren sind ein wesentlicher Bestandteil f\u00fcr den Erfolg unserer Kunden. Nach den ITIL-Prinzipien unterst\u00fctzt das Descartes-Portal unsere Kunden dabei, ihre Serviceanforderungen rund um die Uhr an 365 Tagen im Jahr zu verwalten. Es erm\u00f6glicht ihnen, den Fortschritt gemeldeter Probleme und Verbesserungsw\u00fcnsche zu verfolgen sowie auf eine Wissensdatenbank zuzugreifen, die ihnen bei der Selbsthilfe hilft.  <\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Letzte Aktualisierung der Webseite: 3. September 2026<\/p>\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/section>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":4733,"parent":4728,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"header_color":"#012A49","hide_footer_cta":false,"overwrite_footer_cta":false,"footer_cta_title":"","footer_cta_description":"","footer_cta_button_1_text":"","footer_cta_button_1_url":"","footer_cta_button_1_target":"","footer_cta_button_1_disable":false,"footer_cta_button_2_text":"","footer_cta_button_2_url":"","footer_cta_button_2_disable":false,"footer_cta_button_2_target":"","footnotes":""},"class_list":["post-4758","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support anfordern | Descartes 3G TMS<\/title>\n<meta name=\"description\" content=\"Sind Sie Nutzer von Descartes 3G TMS und haben eine Frage? 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